Booking Conditions
All you need to know
1. Subject
The purpose of this contract is to regulate the Terms and Conditions applicable to the booking service for the Expreso de La Robla Train through the website trenexpresodelarobla.com.
In compliance with Law 34/2002 on E-Commerce and with Book IV of Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users, particularly Title II, Articles 159 and 160, we inform you that the website trencostaverdeexpress.com is owned by Nattivus Experience S.L., a travel agency based at Calle Teide No. 16, Fresno de Torote (Postal Code 28815), Madrid, Spain, with Tax ID (CIF) B-88014717 and CICMA license number 3462.
Nattivus Experience S.L. is an authorized agency for the distribution of tickets and products of TTL by Renfe Viajeros.
Nattivus Experience S.L. does not own or operate the Expreso de La Robla Train, which is owned and managed by Renfe.
Although you can book a journey on the Expreso de La Robla Train through the website trenexpresodelarobla.com., you acknowledge that this service is provided by Renfe (“Partners”) and that Nattivus Experience S.L. merely offers a booking service via its website, acting as an affiliate.
However, by making a reservation through the website, you are entering into a contract with Nattivus Experience S.L., thereby establishing a direct contractual relationship between the user and Nattivus Experience S.L. Booking through the website does not imply a direct contractual relationship between the user and the Partners.
Nattivus Experience S.L. does not claim any rights over the trademark or logo of the Expreso de La Robla Train, as these are the property of Renfe.
2. Acceptance of conditions
Accessing trenexpresodelarobla.com and booking its services implies the acquisition of the status of user and the statement that you have read, understood and accepted these Booking Conditions, the Privacy Policy and the Terms of Use, which form an integral part of this Legal Notice.
3. Reservations
To make a reservation, you must follow the steps indicated in the “Book” section, which you can access by Clicking here.
You will receive confirmation of your booking by email immediately after completing the booking process and paying 15% of the total trip cost, either by credit card or PayPal.
In cases where the 15% payment is made by bank transfer, the booking confirmation will be issued within a maximum of 24–48 hours from the time the transfer is made.
You will have until 35 days before the travel date to pay the remaining 85% of the amount. If this second payment is not made within 35 days prior to departure, the reservation will be cancelled, and the 15% already paid will be retained as a penalty.
You may also make a reservation by contacting us through one of the following methods:
WhatsApp: (+34) 644 750 590
E-mail: info@trenexpresodelarobla.com
Notes:
In the exceptional case that there is no availability on the selected date, we will offer alternative dates on which you may book, or other services that might be of interest.
No compensation will be provided if the service is unavailable on the requested date.
4. Payment
First Payment
At the time of booking, you must pay 15% of the total trip cost using one of the available payment methods: credit card or PayPal.
If you choose to pay by bank transfer, you will have 72 hours to complete the payment. If the payment is not received within 72 hours, your booking will be cancelled.
Second Payment
You will have until 35 days before the travel date to pay the remaining 85% of the total amount. If this second payment is not made within 35 days, the booking will be cancelled, and a penalty of 15% of the total booking amount will be applied.
You can pay in Euros, Dollars, British pounds, Mexican peso, Argentine peso and Colombian peso.
5. Cancellation policy
- Cancellation more than 30 days prior to the start date of the trip: 15% penalty.
- Cancellation between 30 and 15 days prior to the start date of the trip: 25% penalty. The remaining 75% will be refunded.
- Cancellation between 14 and 5 days prior to the start date of the trip: 50% penalty. The remaining 50% will be refunded.
- Cancellation between 4 and 1 day prior to the start date of the trip: 80% penalty. The remaining 20% will be refunded.
- Cancellation with less than 24 hours prior to the start date of the trip or no-show on the day of the trip: 100% penalty. No amount will be refunded.
Please note:
The penalty is applied according to the total amount of the trip.
Cancellation and/or assistance insurance that is contracted is not refundable in any case.
6. Changes
a) Changes in the date of the trip:
- Changes with more than 120 days in advance are allowed, depending on availability of places.
- Changes between 120 & 31 days before will incur in 10% penalty.
- Changes are not allowed less than 31 days before the trip.
b) Changes in the identity of passengers:
- Changes in the identity of one of the two passengers traveling in a double room are allowed up to 5 days before the departure date of the trip.
- Changes in the identity of the two passengers traveling in a double room or the passenger traveling in a single room are not allowed. Such changes will be considered Cancellations.
Please note:
Reservations cancelled after having changed the departure date carry a penalty of 100% of the total amount of the trip.
The possibility of change is contemplated within the same year as the date of the initially contracted trip.
7. Cancellation insurance
When making your travel reservation, we will offer to optionally include Assistance and Cancellation Insurance. We recommend taking out this or another similar insurance so that possible penalties due to an unforeseen trip cancellation are covered.
Our Multi-Assistance Plus insurance with Cancellation is designed to cover cancellations for up to 43 guaranteed reasons, that is, it covers customer reservations in the event of any last-minute situation and unforeseen event, for any of the reasons established in the particular and general conditions of the policy.
You can see the coverage summary and complete coverage detail here: